Return Policy
Return Policy
At Golf Carts USA, we aim to ensure every customer is satisfied with their purchase. If you are not completely satisfied with your order, we offer a return policy within 60 days under the conditions described below.
60-Day Return Window
Customers may request a return within 60 days of receiving their order. To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging and accessories when applicable.
Return Authorization
Before sending any item back, customers must first contact our support team to request return authorization. Our team will provide instructions on how to proceed with the return process.
Inspection of Returned Products
All returned items are inspected once received. Products that show signs of misuse, damage caused by improper handling, or missing components may not qualify for a full refund.
Refund Process
Once the returned item is received and inspected, the refund will be processed to the original payment method used during purchase. Processing times may vary depending on the payment provider.
Non-Returnable Items
Certain items may not be eligible for return if they are customized, modified after purchase, or used in a way that prevents resale. Please contact our support team if you are unsure about the eligibility of your item.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive an incorrect item, please contact our support team as soon as possible with photos and order details so we can review the issue and assist you.
Need Help With a Return?
If you need assistance with a return request or have questions about our policy, please contact our support team.
Email: support@golfcartsusa.us
Support Hours: Monday to Saturday, 1 PM – 4 PM